FAQs
Frequently Asked Questions About ProsperityEHR
General Questions
What is ProsperityEHR?
ProsperityEHR is a comprehensive, cloud-based Electronic Health Record (EHR) platform designed specifically for behavioral health practices. With over 30 years of experience, it streamlines clinical workflows, enhances patient engagement, and automates revenue cycle management, enabling providers to deliver exceptional mental health care and grow their practices without increasing administrative overhead.
Who can benefit from using ProsperityEHR?
ProsperityEHR is tailored for various behavioral health practice care delivery settings and focuses, including:
- Traditional outpatient therapy practices
- Outpatient Substance Use Treatment Facilities
- Intensive Outpatient Programs (IOP)
- School or community-based settings
- Hybrid or virtual first clinics
- Psychiatry & Psychiatric group practices
- Ketamine-Assisted Therapy Providers
- TMS (Transcranial Magnetic Stimulation) Clinics
Implementation and Support
What support does ProsperityEHR offer during implementation?
ProsperityEHR provides robust guided training and support before, during, and after implementation, ensuring a smooth transition and ongoing assistance to minimize administrative burdens and enhance user experience.
Following contract signature, a team of ProsperityEHR experts will be assigned to ensure your success. An implementation and Education Specialist will lead your team through all of the clinical and operational decisions required to inform any technical set-up, define clear workflows, perform system configuration, lead testing, and provide training.
After go-live, a ProsperityEHR Technical Account Manager will support the maintenance and scale of your program by measuring progress towards your organization's goals, hosting quarterly business review meetings, educating your team on new features and product updates in an effort to help you identify opportunities for growth.
How long does it take before my practice can go live?
ProsperityEHR follows pre-established implementation blueprints, meaning go-live can be completed in as little as 8-12 weeks. While ProsperityEHR is committed to leading your team through implementation, it is important to note that the full timeline will vary depending on your organization’s size, scope, and governance structure.
Is training provided for new users?
Yes, ProsperityEHR offers comprehensive training for new users to ensure they are comfortable and proficient with the system's features and functional.
What is the process for transitioning from another EHR system to ProsperityEHR
ProsperityEHR offers data migration services and dedicated support to ensure a smooth transition from your current EHR system. Our team will work closely with you to manage the migration process efficiently and can get you up and running within 8-12 weeks.
Security and Compliance
How does ProsperityEHR ensure data security?
ProsperityEHR employs robust security measures, including data encryption, regular security audits, and compliance with HIPAA regulations to protect patient information.
Is ProsperityEHR compliant with industry regulations?
Yes, ProsperityEHR is designed to comply with all relevant industry regulations, including HIPAA, to ensure the confidentiality and security of patient data.
Technical Requirements
What are the system requirements for ProsperityEHR?
ProsperityEHR is a cloud-based platform accessible via web browsers, requiring a stable internet connection and a compatible device such as a desktop, laptop, or tablet.
Can ProsperityEHR integrate with other systems?
Yes, ProsperityEHR is designed with an AI-ready architecture that allows seamless integration with various systems, enhancing interoperability, and ensuring that provides have access to comprehensive patient information.
Pricing and Licensing
Pricing Plans
ProsperityEHR offers flexible pricing plans tailored to the needs and sizes of different practices. For detailed pricing information, please contact our sales team: [email protected]
Are there any additional fees for updates or support?
ProsperityEHR provides regular software updates and customer support that are included in the standard price of the software. For specifics regarding any additional fees, please refer to your service agreement or contact the Client Services team: [email protected]
Getting Started
How can I schedule a demo of ProsperityEHR?
To schedule a personalized demo, fill out the form on our website https://www.prosperityehr.com/demo/
What is the process for transitioning from another EHR system to ProsperityEHR?
ProsperityEHR offers data migration services and dedicated support to ensure a smooth transition from your current EHR system. Our team will work closely with you to manage the migration process efficiently.
Features and Functionality
What clinical documentation tools does ProsperityEHR offer
ProsperityEHR includes customizable, best-practice note templates, one-click macros, and saved phrases to streamline documentation. Providers can quickly access patient histories, write session notes, and complete treatment plans with ease—reducing time spent charting.
Does ProsperityEHR support medication management and e-prescribing?
Yes. ProsperityEHR integrates with DrFirst for seamless e-prescribing, including support for controlled substances and PDMP. Providers can manage medications directly within the patient chart and access medication histories and alerts for safer prescribing.
How does ProsperityEHR help with patient onboarding and engagement?
ProsperityEHR streamlines onboarding with digital intake forms, appointment reminders, telehealth, and e-signature capabilities. Patients can complete forms online before visits, and clinicians can review information in real time—reducing no-shows and administrative burden.
Is ProsperityEHR equipped for telehealth and remote care?
Yes. ProsperityEHR supports integrated telehealth sessions, digital communication, and patient access from anywhere—making it ideal for hybrid and virtual-first behavioral health practices.
How does ProsperityEHR support scheduling and practice operations?
The platform includes a consolidated calendar view, real-time patient information, automated task management, and in-session workflows. Admins and clinicians can manage their day, follow up on tasks, and prevent missed steps with intuitive tools.
What tools does ProsperityEHR offer for revenue cycle management?
ProsperityEHR’s revenue cycle management capabilities are vast and include a significant amount of flexible automation, making it ideal for large and growing practices that deal with a high volume of claims and payments. It includes an embedded clearinghouse, automates key revenue cycle processes, including charge capture, eligibility checks, and billing workflows. When you sign a note, it triggers billing with built-in documentation checks to support clean claims and timely reimbursement. Flexible charge management rules can also be created to automatically update charges per payer-specific requirements to reduce denials and maximize revenue.
Can I track performance and outcomes with ProsperityEHR?
Yes. ProsperityEHR offers embedded analytics dashboards for clinical, operational, and financial metrics. Self-service reports are available to uncover trends, monitor compliance, and inform strategic decisions.